What is Gorgias?

Gorgias is the best help desk and live chat for online stores. Already used daily by +30,000 support agents, It helps you to centralize all support requests from all channels in one place, answer faster and turn support into a profit center.

Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.

Provide Customer Support On Every Channel

• Manage conversations from email, live chat, phone, and social in one helpdesk

• See the full customer conversation history across different channels in one view

• Centralize support requests from multiple stores

Cut Customer Support Time By 50%

• See customer details and orders right next to the ticket

• Respond in one click using pre-made templates (macros)

• Insert BigCommerce variables to personalize answers in one click

• Respond instantly with live chat

Streamline Ticket Backlog With Automation

• Set up automated responses to common questions like "where's my order?"

• Detect intent and sentiment on each support ticket to manage and prioritize issues

Increase Conversions And Revenue

• Trigger live chat conversations to engage online shoppers at the right time, at the right place (product pages, checkout)

• Easily access customer data and purchase history to turn support agents into a sales advisors

• Connect Facebook and Instagram to answer comments and engage your community

Track Support Performances and Revenue Statistics

• Follow your team's productivity through support KPIs: First response time, resolution time, one-touch tickets

• Measure how support impacts revenue: converted tickets, ticket conversion rate, Amount of sales from support, etc.