About the App

全渠道客服沟通、营销推广平台,聚合网页聊天、WhatsApp、邮件、Facebook Messenger&帖子、Telegram、Telegram APP、Line、Slack、微信,集成AI机器人、知识库、自动化流程。营销推广功能提供便捷的群发计划、第三方代发、WhatsApp模版、Email模版。

A comprehensive customer service communication and marketing promotion platform that aggregates web chat, WhatsApp, Email, Facebook Messenger & posts, Telegram, Line, Slack, WeChat, integrates AI bots, knowledge base, and automation workflows. The marketing promotion features provide convenient bulk messaging plans, third-party distribution, WhatsApp templates, and Email templates.

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

December 6, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

December 6, 2024

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

​全渠道沟通、营销推广

  • 多渠道集中处管理,更便捷的群发、代发计划。

  • 通过网页聊天、WhatsApp APP、WhatsApp API、Facebook Messenger&帖子、Telegram、Telegram APP、Line、Slack、微信等全方面提供高效率沟通、营销,帮助您出海降本增效。

自动化、AI机器人

  • 专注托管聊天,专业的AI知识库问答。

  • 借助我们专业的流程引擎为客户定制的自动化功能,加上AI机器人智能加持,无需执行任务,彻底释放生产力,帮助您减少90%以上的重复工作量。

团队协作、客户管理

  • 共享聊天、会话分配允许团队高效、有序地服务客户,客户列表高效管理客户精确画像。

  • 支持多种分配策略,将客户分配不同的客服,减少客服分配不均问题,极大的提高服务质量。聊天界面详细展示客户信息,客户标签等信息,一键开启自动翻译、机器人托管,帮助您轻松且高质量的服务客户。

Multi-channel communication and marketing promotion

  • Centralized management of multiple channels for more convenient mass and scheduled messaging.

  • Provide high-efficiency communication and marketing across all channels, including web chat, WhatsApp APP, WhatsApp API, Facebook Messenger & posts, Telegram, Telegram APP, Line, Slack, and WeChat, to help you reduce costs and increase efficiency when going global.

Automation, AI Bots, Teamwork, customer management

  • Focus on managed chat, professional AI knowledge base question answering.

  • With our professional workflow engine customized for customers' automation needs, plus the intelligent support of AI bots, you can completely free up productivity without having to perform tasks, reducing more than 90% of repetitive work.

  • Shared chat, session allocation allow teams to efficiently and orderly serve customers, while the efficient management of the customer list helps to create a precise customer profile.

  • Supporting various allocation strategies, customers can be assigned to different customer service representatives, reducing the problem of unequal distribution of customer service representatives and greatly improving service quality. The chat interface displays detailed customer information, including customer tags, and one-click access to automatic translation and robot management, helping you serve customers easily and of high quality.

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