Lekker Home Elevates B2B and B2C Experiences with BigCommerce and Acumatica

SOLUTION

Transforming B2B operations with BigCommerce B2B Edition.

Once they transitioned to BigCommerce, Lekker Home’s sales and operations teams quickly realized the platform's potential for transforming their B2B operations. A key component of this transformation was BigCommerce’s B2B Edition, which allowed their B2B clients to manage quotes, view personalized pricing, and place orders — all without needing to rely on Lekker’s team.

To ensure a smooth rollout, Lekker Home conducted internal testing of the B2B portal, followed by a soft launch with a small group of clients. “This helped us identify what features our clients found most useful and where we could make improvements,” says Carpenter. “Now, the portal is available to all of our B2B clients, and we have a brief guide to help them get acquainted with its benefits.”

Their sales team uses the online portal as a key tool for managing client relationships and daily operations. “B2B Edition has been a game-changer,” Carpenter notes. “Clients can access the A+D Trade Portal to manage quotes, pricing, and orders on their own time, which has freed up our sales team to focus on service and new business.”

Leveraging Acumatica for unified data and process management.

Lekker Home’s ERP challenges played a significant role in their decision to adopt Acumatica. Before Acumatica, they were using a POS system with basic ERP functionality, along with QuickBooks for financial management. 

When their POS system was sunsetted, they needed a solution that would serve as a central hub for product management, inventory control, and tight integration with their website. After evaluating various ERP options, including NetSuite and Xero, they chose Acumatica for its scalability, cost-effectiveness, and flexibility.

Carpenter explains, “Acumatica allowed us to manage not only our product data but also our growing volume of orders and inventory with ease. During the COVID-19 boom, when demand for furniture skyrocketed, Acumatica was essential in keeping us on track.”

By integrating BigCommerce with Acumatica through the Acumatica Connector, Lekker Home streamlined data management across both B2C and B2B operations. “The connector synchronizes all our product, customer, and inventory data in one centralized system, allowing us to serve both residential customers and our B2B clients seamlessly,” says Carpenter.

Collaborating with the BigCommerce Team for a smooth launch.

Throughout the process, Lekker Home collaborated with BigCommerce’s implementation team to ensure a smooth launch. Their dedicated Implementation Project Manager played a crucial role in managing the tight timeline, ensuring all setup tasks were completed on time, and coordinating efforts between Arctic Leaf, the Acumatica VAR, and BigCommerce’s Solutions Architect team. 

In addition, BigCommerce provided an Education Specialist who guided Lekker Home through best practices and helped resolve any initial challenges during the onboarding process.